Privacy Policy
Last updated: February 10, 2026
1. Introduction
CallTone ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform, website, and related services (collectively, the "Service").
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, organization name, and billing information. This information is necessary to provide and manage your account.
2.2 Call Data
Our Service processes voice calls on your behalf. This includes call recordings, transcriptions, call metadata (duration, timestamps, phone numbers), and AI-generated analyses (sentiment, lead scores, summaries). Call data is stored securely and associated with your organization account.
2.3 Contact Information
You may upload contact lists containing names, phone numbers, email addresses, and other business information. This data is used solely to facilitate calls and campaigns on your behalf.
2.4 Usage Data
We automatically collect information about how you interact with the Service, including pages visited, features used, and performance metrics. This helps us improve the Service.
3. How We Use Your Information
- Provide, maintain, and improve the Service
- Process calls and campaigns on your behalf
- Generate AI-powered call analyses and insights
- Process payments and manage your subscription
- Send transactional communications (confirmations, alerts, reminders)
- Monitor and enforce compliance with applicable calling regulations
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We share data only with:
- Service providers — Third-party vendors that help us operate the Service (e.g., cloud hosting, payment processing, voice telephony, email delivery).
- AI providers — Voice synthesis and language model providers that process call content to deliver the Service.
- Legal requirements — When required by law, regulation, or legal process.
- Business transfers — In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Call recordings and transcriptions are retained according to your organization's configured retention policy. You may request deletion of your data at any time by contacting us.
6. Data Security
We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, access controls, and regular security audits. While no system is 100% secure, we take reasonable precautions to protect your data.
7. TCPA Compliance
Our Service includes built-in compliance tools for the Telephone Consumer Protection Act (TCPA), including Do-Not-Call (DNC) list management, consent tracking, calling hours enforcement, and opt-out handling. You are responsible for ensuring your use of the Service complies with all applicable laws and regulations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability — receive your data in a structured format
- Withdraw consent at any time
To exercise these rights, contact us at privacy@calltone.ai.
9. Cookies and Tracking
We use essential cookies for authentication and session management. We use analytics tools to understand how the Service is used. You can control cookie preferences through your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Email: privacy@calltone.ai
CallTone
San Francisco, CA